Practica modelo OSI

1 Dirección IP (NETWORK)

2 Señales electricas. (FISICO)

3 Paquetes (NETWORK)

4 Tramas (DATALINK)

5TCP (TRANSPORTE)

6Direcciones MAC (PRESENT.)

7 Repetidores (FISICO)

8 SMTP ( FISICO)

9 Numero de puerto (TRANSPORTE)

10 Enrutamiento (NETWORK)

11Hubs (FISICOS)

12 HTTP (APP)

13 Conmutación de red (DATALINK)

14 Software del cliente (SESSION)

15 Cables de par trenzado (FISICO)

16 UDP (TRANSPORTE)

17 Tarjetas de red (DATALINK)

18 Telnet (APP)

19 Ondas de radio (FISICO)

20 Ethernet (DATALINK)

21 FTP (APP)

LEVEL 1

Diagnose basic connectivity

Document the symtoms of hardware

Resolve document any user issue

Help costumer to complete online order forms and various systems. 

Escalate unresolved issues to the next level

Level 2

Diagnose and solve more difficult network problems

Use diagnostic tools and remote desktop

Sharing tools identify and fix problems

Level 3 

Diagnose and resolve problems that have been escalated by level 1 and 2

Survey network condition for analysis by a senior technician

Install and configure new equipment